BG Automotive

The absolute best technicians and customer service.
Honest, Prompt and knowledgeable.
Wouldn't take my vehicles any where else.

JUST DON'T!

I recommend that, in my opinion, you just don't use BG Automotive on Garfield. I just had the most horrific experience with them. A ridiculous, exhausting, time-consuming, and expensive "comedy of errors". The following are some of the reasons why I am sharing my opinions:

I took my Subaru to them for an oil change back in November. I found out later that they overfilled the oil. How could they do this? Why don't they know (or look in a book) exactly how much oil to put in? It costs money for another shop to drain the extra oil. More $$$ out of my pocket.

Then they said I needed a new battery. It was a bit pricey but OK. Then they gave me a 4-page list of everything that I might want to do, but nothing crucial. Being a strong believer in preventive maintenance, I said OK. And that was a big, big, big mistake on my part!!

One of the things on the list was a carbon cleaning service. Little did they know -- that was a major mistake on a Subaru. (I found out later.) It caused all of the car's safety features to be turned off -- and gave me about 8 warning lights that turned on, on the dash. They told me that "should" go away after driving the car for 500 miles. So I drove without the safety features over 500 miles -- a little more than 2 months. Over that same period I took it back to them a good number of times so they could TRY to "reset" things -- so the dash lights went off -- but always came back on in just a few hours or days. I drive in the mountains a lot, so it was very dangerous to not have most of the car's safety features working.

They eventually, after about 3 months, told me that their diagnostic equipment was now showing a code that meant that they had destroyed the catalytic converter -- and that I should take the car to Subaru. Proof that they (BG Auto) were IN OVER THEIR HEADS. Again -- more $$$ out of my pocket! Did they think they should pay for this? No way.

Another thing on the list was to replace the front and rear suspension strut assembly. One of the back struts started making noise after about 2 weeks. I took it back to them about 5 times because they could not find what was causing the noise. They test drove it about 5 or 6 times before they discovered it was the right rear strut. (Now it was 2 months after I alerted them to the problem.) They replaced it and said the part was defective. Whew - 2 months - and another layer of aggravation AND EXPENSE. Before they found the cause, they recommended replacing all of the sway bar links. That didn't work, but it was another $460 out of my pocket! Did they think they should pay for this? No way.

While they were on one of their test drives they picked up a nail in the left front tire. The guy who was the last one to test drive and he told me he heard a strange noise from the tire and was going to ask the technician to look at it next time. I needed to go to Boulder the next day and I asked him if it was safe to drive. He said yes, it was safe to drive. About half the way to Boulder the nail flew out of the tire. After that the air was now leaking very quickly. I was driving around 60 mph so I was very lucky that it didn't cause a crash. I noticed the "low tire pressure" light came on. Then a few minutes later, I miraculously spotted a tire place and pulled in. By that time the tire was almost totally off the rim! It could not be fixed. Sooooo...another $180 out of my pocket for a new tire. Did they think they should pay for this? No way.

Well I could say more but this is getting too long. As I said, it was a ridiculous, exhausting, time-consuming, and expensive "comedy of errors". It's almost criminal.

I just want to let people know that, in my opinion -- they should take their business elsewhere.

And if anyone wants to recommend to me some good auto maintenance place, please do. (I'm new to the area and so don't want to keep trying more places in hopes that I get lucky.)

Their standard answer is the same over and over. yet the complaints keep coming and it dose not appear to change the poor service, upselling and overgharging. do yourself a favor and go somewhere else that treats you honsety and fairness.

Had repairs done. Was quoted for repairs not needed when I got a 2nd opinion. I miss Fred's! Mike was the best and I will not be going back.

Very quick and responsive! I highly recommend BG Automotive for big & small auto repairs. They will continue to have my business. :)

This is a review of my latest service at BG automotive.
When my Murano started smelling like coolant,I knew I had a problem.
I took it over to Brandon and the guys at BG.
I've had great results with them in the past and this last repair was the same.
Friendly, reliable and very good at explaining all the parameters of the repair.
Car was finished ahead of schedule, within estimate. I highly recommend Brandon and the guys at BG!

Had a check engine light on, spent over $2,000 to repair this, and it still came right back on. BG didn't even return calls or e-mails regarding this. I would NOT recommend this place to anyone.
Look at their ratings, maybe they should be out of business.

10/10! I had to take my car in to get a noise fixed and Rich went above and beyond! After figuring out the issue (driver side rear shock broken off) he gave me options based on the fact i needed my car so i could work. I drive for a living. They gave me a loaner car so i would be able to work. During the appointment Rich drove me home so I wouldn't have to wait and picked me up to get the loaner. This is the best customer service received. Highly recommend!

I needed a break light replaced I bought at auto zone. I expected to pay for install but Brandon would not let me give him any money. He was extremely friendly and I am coming here next time I need service!

Everyone was nice however we were WAY overcharged!! Was double billed for things. Spent almost $10,000 on repairs and the check engine light was still on. Will never be back and will NEVER recommend this place ever!!!